{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}
{{ 'in_app_browser_popup.desc' | translate }}
{{word('consent_desc')}} {{word('read_more')}}
{{setting.description}}
{{ childProduct.title_translations | translateModel }}
{{ getChildVariationShorthand(childProduct.child_variation) }}
{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}
{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}
Waffle5 Malaysia · Return & Refund Policy
We want every Waffle5 order to arrive correctly and in good condition. Because our Belgian Liège waffles are frozen food products, special return, storage and claim requirements apply under Malaysian consumer law.
Last updated: 4 August 2025
For food-safety and hygiene reasons, frozen food products cannot be returned or exchanged after successful delivery because they cannot be resold.
We do not accept change-of-mind returns, flavour-preference returns or exchanges for products that were correctly supplied and delivered in acceptable condition.
Contact us within 24 hours if your order contains a significantly damaged product, an incorrect item or a missing item.
Please keep the affected products and packaging until our review is complete. Do not dispose of them unless our team advises you to do so.
To help us assess your request, please provide:
Incomplete information may delay our assessment.
After reviewing the evidence and circumstances, Waffle5 may offer an appropriate remedy, which can include replacement, partial refund, full refund or store credit.
The remedy will depend on the nature of the issue, product availability and applicable Malaysian law. A refund is not automatically granted when a claim is submitted.
Approved refunds will normally be issued through the original payment method. Where that is unavailable, we will discuss a suitable alternative with you.
After Waffle5 processes an approved refund, the time required for it to appear in your account depends on your bank or payment provider.
Please provide an accurate address and ensure someone is available to receive the order. Frozen products should be placed in a freezer promptly after delivery.
We may be unable to offer a remedy where product quality is affected by an incorrect delivery address, unsuccessful receipt, prolonged unattended delivery or improper storage after successful delivery.
Contact us as soon as possible if you need to change or cancel an order. We will try to assist before preparation or fulfilment begins.
Confirmed orders that have entered preparation, packing or dispatch may no longer be changed or cancelled. Custom, catering, wholesale and OEM orders may be subject to separate agreed terms.
Orders placed for cafés, restaurants, catering, events, wholesale or OEM supply may have separate quotations, lead times, cancellation terms and claim procedures. Where separate written terms have been agreed, those terms will apply together with any rights that cannot lawfully be excluded.
Send your order number and supporting photographs to the Waffle5 team. We will review the request and respond with the next steps.
