Terms and Conditions

1. About These Terms

This website is operated by Waffle 5 Sdn Bhd, company registration number 202101011679 (1411978-W) (“Waffle5”, “we”, “us” or “our”). By accessing the website, creating an account or placing an order, you agree to these Terms & Conditions.

If you do not agree, please do not use the website. These terms operate together with our Privacy Policy and Return & Refund Policy.

2. Website Use and Accounts

You must provide accurate, complete and current information when creating an account or placing an order. You are responsible for keeping your password confidential and for activity performed through your account.

Notify Waffle5 promptly if you suspect unauthorised account use. We may restrict or suspend access where necessary to protect customers, the website or our business, or where these terms are breached.

3. Products and Information

We aim to describe and display our Belgian Liège waffles accurately. Product photographs, colours, packaging, appearance and descriptions are illustrative and may vary slightly. Naturally fermented food may also differ in shape, colour and texture between batches.

Availability, flavours, pack sizes and prices may change. If an ordered item is unavailable, we may contact you to offer a suitable alternative or refund the affected item.

4. Orders, Prices and Payment

• Review your order, delivery address, contact details and selected delivery option before payment.
• Prices are shown in the currency displayed at checkout and any applicable delivery charge is shown before order confirmation.
• Payment must be completed using an available checkout method. Cash on delivery is not accepted unless expressly offered at checkout.
• An automated acknowledgement does not guarantee acceptance. An order is accepted when Waffle5 confirms it for fulfilment.

We may decline or cancel an order where information is incomplete, payment is unsuccessful, stock is unavailable, delivery cannot be completed, or fraud or misuse is reasonably suspected. Any payment collected for a cancelled order will be handled according to the applicable payment and refund process.

5. Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help before preparation, packing or delivery arrangements begin, but changes cannot be guaranteed.

Once an order has been prepared, packed, dispatched or committed for fulfilment, it may no longer be changed or cancelled. Approved remedies are governed by our Return & Refund Policy and applicable Malaysian consumer law.

6. Delivery and Receipt

Delivery coverage, rates and available methods vary by location. Current information is available on our Delivery Areas & Rates page and at checkout.

Customers must provide an accurate delivery address and ensure someone is available to receive frozen products. Additional charges may apply if redelivery is required because the address was incorrect or nobody was available.

Inspect the parcel promptly. Report damaged, incorrect or missing items according to our Return & Refund Policy and retain the products, packaging, delivery label and supporting photographs until advised by our team.

7. Storage, Preparation and Food Safety

Place the waffles in a freezer promptly after delivery and follow the storage, best-before and preparation instructions printed on the packaging. Product quality or safety may be affected if the cold chain is interrupted or the product is stored or prepared incorrectly.

Preparation times vary by appliance. See our How to Serve guide for general guidance.

8. Allergens and Dietary Requirements

Waffle5 products may contain or be produced in an environment handling allergens, including milk, egg, wheat/gluten, soy, sesame and nuts. Ingredients and allergen information may differ by flavour or product.

9. Third-Party Services and Links

The website may use or link to third-party payment, delivery, social-media or other services. Those services are governed by their own terms and privacy practices. Waffle5 is not responsible for third-party content or services outside our reasonable control.

10. Intellectual Property and Acceptable Use

Website content, branding, photographs, graphics and text owned by or licensed to Waffle5 may not be copied, republished, sold or commercially exploited without written permission. You must not misuse the website, attempt unauthorised access, introduce harmful code or interfere with its operation.

11. Liability and Consumer Rights

To the extent permitted by law, Waffle5 is not responsible for indirect or consequential loss, or for delay or failure caused by circumstances reasonably beyond our control. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable Malaysian law.

12. Changes, Governing Law and Contact

We may update these terms by publishing a revised version on this page. The updated version applies from its stated date. Your continued use of the website after an update means you accept the revised terms.

These terms are governed by Malaysian law, and disputes are subject to the jurisdiction of the Malaysian courts.