Customers expect the same dish each time they visit. A short preparation guide helps experienced, new and part-time staff serve a more consistent waffle.
Create a One-Page Guide
- Product and portion used
- Storage instruction
- Approved heating method
- Topping quantity
- Photo of the final plate
- Common mistakes to avoid
Use the latest product instructions and the Waffle5 serving guide as references. Confirm the method using your café’s equipment.
Demonstrate, Then Let Staff Practise
Show the complete process once. Let each team member prepare the dish and explain the steps back to the trainer. Correct mistakes during practice, not during a customer rush.
Teach the Quality Check
Staff should know the expected appearance, temperature and plating. They should also know when not to serve a damaged or incorrectly prepared item.
Prepare Answers for Customers
Give staff accurate, simple answers about the waffle style, flavours, storage and preparation. The Waffle5 FAQ can support general product understanding. Allergen or ingredient questions should be checked against current official product information.
Refresh Training
Repeat training when the menu, product, equipment or staff changes. Review complaints and returned dishes to see whether the guide needs improvement.
